VP of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success based in the United States.

This is an opportunity to lead and scale a high-performing Customer Success organization at a pivotal stage of growth for a B2B SaaS business. As VP of Customer Success, you will oversee the entire post-sale function, driving customer retention, revenue expansion, and long-term account growth. You will lead a team of customer success managers, support professionals, and emerging leaders while strengthening enterprise customer relationships. Building on established processes and a strong team foundation, you will develop scalable operating models that support the company's next phase of expansion. Working closely with Sales, Product, and Finance, you will align customer outcomes with business performance and revenue objectives. You will also champion AI-enabled workflows and operational efficiency to grow the customer portfolio without proportionally increasing headcount.