Customer Support Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Analyst based in Brazil.

In this role, you will play a key part in delivering an outstanding customer experience throughout the entire user journey, helping clients maximize the value of a data-driven e-commerce analytics platform. You will provide personalized support through chat and email, resolving technical questions, troubleshooting issues, and guiding users toward effective solutions. Beyond day-to-day support, you will contribute to customer onboarding, training, and platform adoption to strengthen customer satisfaction and reduce churn. Working closely with Product and Development teams, you will identify recurring issues, report bugs, and share customer feedback to drive continuous product improvements. You will also help customers understand how to use analytics and insights strategically to improve their business performance. This is an opportunity to join an international technology environment focused on Big Data, Business Intelligence, and Artificial Intelligence.