Sr. Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Specialist based in the United States.

As a senior member of the Customer Support team, you will serve as the go-to expert for complex customer issues and critical escalations. You will take ownership of challenging technical problems, ensuring timely resolution and exceptional customer experiences. Working across Customer Success, Product, Data, and Engineering, you will help improve operational efficiency and product reliability. This role offers significant autonomy, allowing you to set priorities, lead cross-functional initiatives, and proactively address customer-impacting challenges. You will also mentor teammates, share technical expertise, and contribute to the development of scalable support processes. Join a collaborative, fast-paced, and mission-driven environment where your work contributes to meaningful advancements in healthcare and life sciences. This is an opportunity to shape support operations while making a tangible impact on customers and internal teams.